{"title":"Privacy Policy","subtitle":"How Neutec collects, uses, and protects your personal information.","content":"\n<h2 class=\"wp-block-heading\">1. Who We Are<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Neutec (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) is a BIM and digital engineering consultancy serving clients across the architecture, engineering, and construction (AEC) industry. Our registered address and data controller details are available upon request at <a href=\"mailto:hello@theneutec.com\">hello@theneutec.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Information We Collect<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect the following categories of personal information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li><strong>Contact information<\/strong> \u2014 name, email address, phone number, and company name provided when you fill in our contact form or enquire about our services.<\/li>\n\n\n\n<li><strong>Project information<\/strong> \u2014 details about your project, building type, location, and scope that you share with us during an engagement.<\/li>\n\n\n\n<li><strong>Usage data<\/strong> \u2014 IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you browse our website.<\/li>\n\n\n\n<li><strong>Communications<\/strong> \u2014 emails, messages, or other correspondence you send us.<\/li>\n\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Use Your Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use the information we collect to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li>Respond to your enquiries and deliver the services you request.<\/li>\n\n\n\n<li>Send you project updates, proposals, and invoices.<\/li>\n\n\n\n<li>Improve and personalise our website and service offerings.<\/li>\n\n\n\n<li>Analyse website traffic and understand how visitors interact with our content.<\/li>\n\n\n\n<li>Comply with legal and regulatory obligations.<\/li>\n\n\n\n<li>Send occasional marketing communications about our services \u2014 only where you have opted in or where we have a legitimate interest to do so.<\/li>\n\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal Basis for Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable under data protection law (including the UK GDPR and EU GDPR), we process personal data on the following legal bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li><strong>Contract<\/strong> \u2014 to perform a contract with you or take pre-contractual steps.<\/li>\n\n\n\n<li><strong>Legitimate interests<\/strong> \u2014 for website analytics, business development, and service improvement, balanced against your rights.<\/li>\n\n\n\n<li><strong>Consent<\/strong> \u2014 where you have given explicit consent, such as for marketing emails.<\/li>\n\n\n\n<li><strong>Legal obligation<\/strong> \u2014 where we must process data to comply with the law.<\/li>\n\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Data Sharing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell your personal information. We may share it with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li><strong>Service providers<\/strong> \u2014 third parties that help us operate our website and business (e.g. hosting, email, analytics), who are contractually bound to protect your data.<\/li>\n\n\n\n<li><strong>Professional advisers<\/strong> \u2014 lawyers, accountants, or insurers where necessary.<\/li>\n\n\n\n<li><strong>Regulators and authorities<\/strong> \u2014 where required by law or to protect our rights.<\/li>\n\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies to enhance your experience and analyse site usage. By continuing to browse, you consent to our use of cookies. We use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li><strong>Essential cookies<\/strong> \u2014 necessary for the website to function.<\/li>\n\n\n\n<li><strong>Analytics cookies<\/strong> \u2014 to understand how visitors use our site (e.g. Google Analytics).<\/li>\n\n\n\n<li><strong>Preference cookies<\/strong> \u2014 to remember your settings and choices.<\/li>\n\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiries are typically retained for up to 3 years. Client project data is retained for up to 7 years for accounting and legal compliance purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on your location, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n\n<li>Access the personal data we hold about you.<\/li>\n\n\n\n<li>Request correction of inaccurate data.<\/li>\n\n\n\n<li>Request erasure of your data (&#8220;right to be forgotten&#8221;).<\/li>\n\n\n\n<li>Object to or restrict certain processing.<\/li>\n\n\n\n<li>Request data portability.<\/li>\n\n\n\n<li>Withdraw consent at any time (where processing is based on consent).<\/li>\n\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise any of these rights, please contact us at <a href=\"mailto:hello@theneutec.com\">hello@theneutec.com<\/a>. We will respond within 30 days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. International Transfers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your data may be processed in countries outside your own. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as standard contractual clauses approved by the relevant authority).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Third-Party Links<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies independently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. The &#8220;Last updated&#8221; date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes your acceptance of the updated policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions, requests, or complaints relating to this Privacy Policy, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Neutec<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:hello@theneutec.com\">hello@theneutec.com<\/a><\/p>\n\n","updated":"28 September 2026"}